Question 1

What is VI-TECH and what does it do?

Accepted Answer

VI-TECH is an Istanbul-based IT and consulting company. It focuses on business process automation, document management, AI-assisted workflows, IBM software, and Microsoft cloud services for digital transformation.

Question 2

Which sectors does VI-TECH serve?

Accepted Answer

VI-TECH serves corporate clients in banking and finance, insurance, telecommunications, manufacturing, healthcare, the public sector, and retail. We design workflows aligned with each sector’s regulatory, document, and approval requirements.

Question 3

What is process and document automation?

Accepted Answer

Process and document automation is the digital design, execution, and monitoring of recurring work such as contracts, expenses, correspondence, and invoice approvals. VI-TECH digitizes paper-based processes end to end using IBM workflow platforms and industry solutions.

Question 4

What is enterprise digital transformation?

Accepted Answer

Enterprise digital transformation moves approvals, documents, data, and customer processes from paper and email into measurable digital workflows. VI-TECH runs this with process analysis, an automation platform, and change management.

Question 5

How does an automation project get started?

Accepted Answer

A project starts with analysis of your current processes and a shared scope decision. Architecture design, a pilot, and go-live follow, with status meetings and reporting for transparency throughout.

Question 6

How long does a process automation project take?

Accepted Answer

Duration depends on process complexity and the number of integrations. A typical pilot goes live in weeks to a few months; large enterprise programs are planned in phases.

Question 7

Do you only work with large enterprises?

Accepted Answer

Our focus is enterprise scale and regulation-heavy processes. Growing mid-sized companies are also served with phased automation and cloud migration that does not break existing systems.

Question 8

How is process automation pricing determined?

Accepted Answer

Cost depends on process count, users, integrations, licensing, and support scope. After discovery we issue a tailored quote; there is no one-size list price.

Question 9

What corporate process solutions do you offer?

Accepted Answer

We offer contract management, expense management, correspondence, invoice approval, procurement, quality management, engineering documentation, and CAPA (corrective and preventive action). All run with approvals, reporting, and role-based access on one platform.

Question 10

What can be achieved with IBM Business Automation Workflow (BAW)?

Accepted Answer

IBM BAW manages approval flows, business rules, user tasks, and process monitoring on one platform. Combined with FileNet, ODM, and integrations, it delivers enterprise process automation, document management, and decision management.

Question 11

Which processes do you automate in banking and finance?

Accepted Answer

We automate credit and operations approvals, contract lifecycle, compliance, document archives, and regulatory reporting. Workflows are designed with regulatory compliance in mind.

Question 12

Which insurance processes do you digitize?

Accepted Answer

Policy and contract lifecycle, claims, compliance reporting, and OCR-based document processing are typical in insurance. Flows follow the sector’s regulatory duties.

Question 13

What are your document management and OCR solutions?

Accepted Answer

With IBM FileNet and Datacap we store enterprise documents centrally and manage versions and access. OCR/ICR extracts data from scans and feeds it automatically into processes.

Question 14

How does KEP and e-signature integration work?

Accepted Answer

KEP (registered electronic mail) and e-signature integration keeps legal validity in digital correspondence and approvals. Mobile signature speeds up work; signed files stay archived and auditable in the workflow.

Question 15

What RPA and process mining services do you provide?

Accepted Answer

With IBM RPA and Process Mining we hand repetitive desktop work to robots and find bottlenecks with data. That makes automation priority and return on investment measurable.

Question 16

Can you integrate with our existing ERP and enterprise systems?

Accepted Answer

Yes. IBM App Connect, API Connect, and custom layers exchange data securely with ERP, CRM, email, LDAP, and third-party apps. You move to process automation without discarding current investments.

Question 17

Do you provide user and administrator training?

Accepted Answer

Yes. Training for users, process owners, and administrators is planned before and after go-live. Content is tailored to your IBM or Microsoft stack and internal roles.

Question 18

How do license and maintenance services work?

Accepted Answer

We handle IBM and Microsoft license positioning, renewals, and vendor support. The maintenance contract covers updates, incident handling, and SLA-based support.

Question 19

Do you also build custom applications?

Accepted Answer

Yes. Process portals, approval screens, integration services, and reporting UIs are built as needed. Applications are delivered maintainable and integrated with the IBM and Microsoft ecosystem.

Question 20

How do you support Azure and Microsoft 365 migration?

Accepted Answer

We provide planning, migration, security configuration, and user adoption for Microsoft Azure and Microsoft 365. The transition model is scaled to Exchange, Teams, SharePoint, and your cloud infrastructure.

Question 21

How is artificial intelligence used in process automation?

Accepted Answer

AI is used for document classification, data extraction, rule suggestions, and prioritizing repetitive tasks. Decisions stay under business rules and human approval; models connect to the process engine.

Question 22

Are solutions deployed in the cloud or on-premises?

Accepted Answer

Both models are possible. Private cloud, hybrid, or on-premises is recommended based on data residency, regulation, and your current stack. Microsoft Azure and IBM components are placed accordingly.

Question 23

What is the difference between IBM FileNet and SharePoint?

Accepted Answer

SharePoint is strong for team content and collaboration; FileNet is built for records, retention, legal archive, and high-volume process documents. Many organizations use both with clear boundaries.

Question 24

What is IBM ODM used for in decision management?

Accepted Answer

IBM Operational Decision Manager (ODM) separates business rules such as credit scoring, tariffs, and eligibility from process code. Business teams can update rules; BAW steps apply those decisions automatically.

Question 25

How do you connect Microsoft 365, Teams, and SharePoint to processes?

Accepted Answer

Approval notifications, document storage, and collaboration connect Microsoft 365 to the process engine. Task completion from Teams or Outlook can sit alongside official records in SharePoint or FileNet.

Question 26

Who operates the system after go-live?

Accepted Answer

The operating model is contractual: your IT team, shared operations, or the VI-TECH maintenance team. Monitoring, backup, user requests, and release management are defined in the SLA.

Question 27

How do you comply with KVKK and personal data processing?

Accepted Answer

Personal data is processed for a stated purpose, minimized, and based on explicit consent where required. Projects use role-based access, audit trails, retention periods, and KVKK notices. Non-essential website cookies wait for consent.

Question 28

What is your ISO 27001 and information security approach?

Accepted Answer

Information security is built into delivery and operations via access control, audit logs, backup, and supplier management. ISO 27001-style controls are aligned with customer policies and the contract.

Question 29

Where is customer data stored?

Accepted Answer

Location depends on architecture and contract: the customer data center, Turkey, or an agreed cloud region. VI-TECH does not process data outside the purpose and location stated in the agreement.

Question 30

Do you integrate enterprise identity (SSO, LDAP, Entra ID)?

Accepted Answer

Yes. We set up single sign-on and role mapping with LDAP, Active Directory, and Microsoft Entra ID. Users access process apps with their existing corporate identities.

Question 31

What does your IBM and Microsoft partnership provide to customers?

Accepted Answer

Official partnership means current licensing, vendor support, certified specialists, and access to platform roadmaps. Enterprise products go live with the right architecture and sustainable support.

Question 32

How does your partnership process work?

Accepted Answer

We first assess target market, technical capability, and the joint value proposition. When there is a fit, we agree sales, delivery, and support models for a long-term structure.

Question 33

How can we become a VI-TECH partner?

Accepted Answer

Send your target market and capabilities via the contact form or info@vi-tech.com.tr. After a fit assessment we jointly define the sales and delivery model.

Question 34

How can we reach you?

Accepted Answer

Contact us at info@vi-tech.com.tr, +90 (216) 599 00 89, or via the website form. Your request is routed to the relevant specialists and we reply as soon as possible.

Question 35

How do we request a product demo or discovery call?

Accepted Answer

Describe your need on the contact form. After a short discovery call we schedule a demo for IBM BAW, document management, or Microsoft 365 as relevant.

Question 36

Where are your offices located?

Accepted Answer

Our head office is in Beykoz, Istanbul; our work office is in Ümraniye. We serve corporate customers across Turkey remotely and on site.

Question 37

Do you offer 24/7 support?

Accepted Answer

We provide 24/7 technical support and maintenance for critical production systems. Scope and SLA are customized in the project and license agreement.

Question 38

Can you run projects and support in English?

Accepted Answer

Yes. Documentation, meetings, and support can be in English. The website is available in Turkish and English; the project language is set in the contract.

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