Question 1

Which sectors does VI-TECH serve?

Accepted Answer

We serve corporate clients primarily in banking and finance, insurance, telecommunications, manufacturing, healthcare, public sector, and retail. We develop solutions aligned with each sector's regulatory, document, and approval processes.

Question 2

What is process and document automation?

Accepted Answer

Process and document automation is the digital design, execution, and monitoring of recurring business flows such as contracts, expenses, correspondence, invoice approval, and approval chains. At VI-TECH, we digitize paper-based processes end to end using IBM workflow infrastructure and our industry solutions.

Question 3

How does an automation project get started?

Accepted Answer

We first analyze your current processes and align on scope and goals together. We then proceed with architecture design, pilot implementation, and go-live, maintaining transparency through regular status meetings and reporting throughout the project.

Question 4

What can be achieved with IBM Business Automation Workflow (BAW)?

Accepted Answer

With IBM BAW, approval flows, business rules, user tasks, and process monitoring are managed on a single platform. Together with FileNet, ODM, and integration components, we deliver enterprise-scale process automation, document management, and decision management solutions.

Question 5

What corporate process solutions do you offer?

Accepted Answer

Our solutions include contract management, expense management, correspondence, invoice approval, procurement, quality management, engineering documentation, and corrective/preventive action (CAPA) management. All can be managed from one platform with approval flows, reporting, and role-based access.

Question 6

How does KEP and e-signature integration work?

Accepted Answer

Our KEP and e-signature integration preserves legal validity in your digital correspondence and approval processes. With mobile signature support, processes accelerate; signed documents are archived within workflows and remain auditable.

Question 7

How do you support Azure and Office 365 migration?

Accepted Answer

We provide planning, migration, security configuration, and user adoption services for Microsoft Azure and Office 365. We build a scalable and secure transition model tailored to your Exchange, Teams, SharePoint, and cloud infrastructure needs.

Question 8

What are your document management and OCR solutions?

Accepted Answer

With IBM FileNet and Datacap-based solutions, we centrally store enterprise documents, manage versions, and control access permissions. OCR/ICR extracts data from scanned documents and feeds it automatically into your processes.

Question 9

What RPA and process mining services do you provide?

Accepted Answer

With IBM RPA and Process Mining, we delegate repetitive desktop tasks to robots and identify bottlenecks in your existing processes using data. This makes the priority and return on your automation investment measurable.

Question 10

Which processes do you automate in banking and finance?

Accepted Answer

We have experience in credit and operations approval processes, contract lifecycle management, compliance and preventive action management, document archives, and regulatory reporting. We design workflows that respect regulatory compliance.

Question 11

Can you integrate with our existing ERP and enterprise systems?

Accepted Answer

Yes. Using IBM App Connect, API Connect, and custom integration layers, we establish secure data exchange with your ERP, CRM, email, LDAP, and third-party applications. We plan your transition to process automation without disrupting existing investments.

Question 12

What does your IBM and Microsoft partnership provide to customers?

Accepted Answer

Through our official partnerships, we offer up-to-date licensing, technical support, certified experts, and early access to platform roadmaps. Our customers deploy enterprise-grade products with the right architecture and sustainable support.

Question 13

How does your partnership process work?

Accepted Answer

For partnership requests, we first evaluate target market, technical competence, and the joint value proposition. When there is a good fit, we clarify sales, delivery, and support models to build a long-term, mutually beneficial relationship.

Question 14

How can we reach you?

Accepted Answer

You can reach us at info@vi-tech.com.tr, by phone at +90 (216) 599 00 89, or through the contact form on our website. After receiving your request, our relevant expert team will contact you as soon as possible.

Question 15

Where are your offices located?

Accepted Answer

Our headquarters is in Beykoz, Istanbul. We serve corporate customers across Turkey with remote and on-site consulting.

Question 16

Do you offer 24/7 support?

Accepted Answer

We provide 24/7 technical support and maintenance for critical production systems. Support scope and SLA terms are customized according to the project and license agreement.

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