Technical Support Services

With VI-TECH technical support services we keep your organization's IT infrastructure running smoothly and securely. We offer 24/7 technical support, remote and on-site support, proactive monitoring, and preventive maintenance. Our IT support team responds quickly to issues in your servers, network, software, and cloud systems to protect your business continuity.

Our technical support services include help desk, incident management, problem resolution, and change management processes in line with ITIL. Our enterprise technical support packages can be tailored to your needs with different support levels (L1, L2, L3). Software and hardware maintenance, regular updates, patch management, and performance monitoring are also part of our scope.

Clients who use our IT support services can submit all technical requests through a single point of contact; we guarantee response and resolution times with our SLA commitments. Our technical team is experienced in server management, database management, and cloud infrastructure support and has 24/7 response capacity for emergencies.

Our Istanbul-based technical support team delivers the same quality of service to clients across Turkey and abroad via remote access tools. Contact VI-TECH to define the right technical support and maintenance package for your organization.